We want all our customers to have a good time when they are at our marinas, and this basic and obvious wish is stressed to our staff at all times.
Where possible, we appoint staff who have appropriate customer relations experience and/or the personal qualities which will lend themselves to dealing with marina users in a polite and friendly manner.
Whilst we do not always get things right, we believe that our marinas do enjoy excellent reputations for friendliness and service, and this is borne out by independent questionnaires which have been been conducted over the years. In addition, we do encourage a culture of openness and communication. Customer comment cards are available at all reception desks. We liaise closely with berth holders associations where they are in place. Customers are also encouraged to contact marina managers directly if they are experiencing any negative issues or problems. Regular newsletters are sent to customers and relevant notices posted as required. One way in which customers can help us to communicate quickly with them is to provide us with both home and work email addresses - this is being used evermore frequently to help keep our customers informed. In particular, the regular E Quay newsletters produced by each marina are proving more and more popular with customers and you can arrange to receive these through your marina homepage on the website.